Every customer has a choice

Do you exercise your freedom, your right, to choose?

I do.

• When QuikTrip forced me to pay at the pump, I chose not to do business with them anymore.
• When the Smokey Row rewarded my frequent visits with continually poor, impersonal service, I stopped frequenting the place.
• When the Geek Squad responded to my problems, I went back and bought another laptop and service agreement.

Businesses that don’t listen to customer concerns or to feeds will eventually have to listen to a loss of revenue. Businesses that do a great job deserve the reward of our loyalty. Only when we choose with our feet and our pocketbooks will some companies hear the message.

Have you exercised your choice?

Post a comment and tell us about a business you’ve chosen to reward with your loyalty, or a company you’ve chosen to avoid.

Comments

[alfred]

QuikTrip doesn't force you, they have a pumpstart card that allow you to fill first. It doesn't cost anything and it isn't a credit card. I have one and it works great. It just simply replaced the button.