Great Customer Service Links
Image by Ian Sane via Flickr
People often ask me for some of my favorite links with regard to customer service. Focusing on some lesser known blogs with which most readers are unfamiliar, here are a few reliable sources for great discussions on service related topics:
- People2People provides great content out of a passion for serving customers well.
- Return Customer is the work of Joe Rawlinson, who always provides good content.
- Terry Starbucker is a champion leader from the customer service trenches. From front line supervisors to the executive suite, Terry has great advice for leading the charge.
- Service Untitled has been providing great conversations on customer service for years. Always a good read.
- Service Quality Central (SQC) provides great content on customer service focusing on service quality efforts on the phone.
- Tom Vander Well