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Great Customer Service Links

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People often ask me for some of my favorite links with regard to customer service. Focusing on some lesser known blogs with which most readers are unfamiliar, here are a few reliable sources for great discussions on service related topics:

  • People2People provides great content out of a passion for serving customers well.
  • Return Customer is the work of Joe Rawlinson, who always provides good content.
  • Terry Starbucker is a champion leader from the customer service trenches. From front line supervisors to the executive suite, Terry has great advice for leading the charge.
  • Service Untitled has been providing great conversations on customer service for years. Always a good read.
  • Service Quality Central (SQC) provides great content on customer service focusing on service quality efforts on the phone.


- Tom Vander Well

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Hi Tom!

Thanks so much for the mention :) Wow - it's been so long since we've connected. Hope you're doing well.

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