So, who is ready to step up to the next level?
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Growing a business quickly requires that you can bring new employees into your business and bring them up to speed in their tasks. Too often, bringing a new person on requires one of your best employees to take precious time to train the new person. The same can be said about developing new processes which you want everyone to start using. Whether these are processes used in serving the customer or managing information, everyone involved needs to know how to do these new procedures correctly.
I have had great success managing this problem through my employees. Many of my employees would ask for opportunities to learn new things on the job or just work on something different. My solution was to have the employees write written instructions on how do do certain procedures. I fell into this by accident one evening late when I was trying to create a document for my employees. It finally dawned on me that many of the employees knew the details much better than I did. I can be a bit slow at times! Perhaps this sounds simplistic, but think about it.
- If the procedure is new, the person who developed it is probably best suited to write down how to perform the procedure.
- Writing the process down moves company knowledge onto paper and out of a single person's mind - great insurance should that person leave. This is also a great way to deal with new locations or virtual employees.
- Asking the employees to write out processes engages them in the entry point of management and challenges them to try new things. This is a quick way to find out who is ready for the next level.
- Asking the rest of the employees to improve the instructions over time is a great crowd-sourcing approach to improving the process over time.
Finally, asking the employees to develop, write and improve the processes your company uses, engages the employees in the business and enables you to grow faster.