It was exactly this time last year that I wrote about employee reviews. In fact, my exact words were, "No matter how small your specialty retail business may be, there's absolutely no substitute for timely, thorough performance reviews."
I'm proud to practice what I preach. So, guess what? It's time for employee reviews again at the Heart of Iowa Market Place.
The point to emphasize this year is this: Employees want feedback. They need feedback. And, they deserve feedback.
Reviews are not just a time to talk about what a person has done wrong, of course. They're also the time to praise instances of hard work, outstanding customer service, highlights from the year and good, smart habits. They're also the time to reinforce your vision for the company, talking about where the business is going in the year ahead and where each employee fits it.
They want it because it takes the suspense and mystery out of work. They need concise, constructive feedback because it lets them know in no uncertain terms what they're doing well and where they can (or must) improve. And, they deserve it because feedback shows them they are valued, respected team members.
That favorite old axiom "no news is good news" does not hold true for your employees. If they don't hear from you, they may think you don't care or -- even worse -- that you don't appreciate their efforts or understand the struggles they face on a daily basis.
If you haven't been performing timely, thorough performance reviews, now is a great time to start. Your employees will appreciate the news -- good and bad -- to help them do an even better job going forward.
- Kelly Sharp, Owner at Heart of Iowa Market Place