« Free Data for Maximizing the Value of Your Business | Main | Find Balance; Be Busy »

Firing a Customer

Fired!.pngImage via Wikipedia

Most businesses will take the step to fire a customer that is not profitable or presents a potential liability to the company.  How many businesses would fire a customer to protect their employees?

Obviously a business would fire a customer if they presented a physical threat to an employee, but would the business fire them to support their employees and show that they trust in the work they do?

It really boils down to who is more important - the employee or the customer? The debate rages as to who is most important.

Companies that place their employees first have no trouble firing a customer that violates the ethics and principals of how employees are expected to treat each other. Being a customer does not give added influence into these organizations. These companies believe in the culture they have created and will not let anyone cross the limits, including the customer.

The bottom line is important, but what is the greater cost? What signal does it send when an employee is expected to grin and bear it, no matter what type of behavior a customer may exhibit? Firing a customer is one of the most significant acts of support a leader can make.

Enhanced by Zemanta

TrackBack

TrackBack URL for this entry:
https://www.typepad.com/services/trackback/6a00d83452ceb069e20133f34519fb970b

Listed below are links to weblogs that reference Firing a Customer:

Comments

The comments to this entry are closed.

« Free Data for Maximizing the Value of Your Business | Main | Find Balance; Be Busy »

Technorati Bookmark: Firing a Customer

This site is intended for informational and conversational purposes, not to provide specific legal, investment, or tax advice.  Articles and opinions posted here are those of the author(s). Links to and from other sites are for informational purposes and are not an endorsement by this site’s sponsor.