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Bring problems to their knees

Ever heard of Steve Ventura? He's a smart guy. He said, "The hallmark of a well-managed organization is not the absence of problems, but whether or not problems are effectively resolved." Sure beats trying to create a problem-free environment, huh?

Apollo 11, the first successful space flight to land humans on the moon, was off course 80 percent of the time throughout its successful 1969 mission. But thanks to continually making strategic changes and fine-tuning, they reached their goal.

Problems are inevitable and provide the best opportunity for real learning. No one welcomes yet another challenge, but we learn through the experience of dealing with them. Leadership guru Warren Bennis calls mistakes "missteps" that are necessary for actualizing visions and achieving success.

  • When faced with a problem, do you develop and consider at least two solutions? Or three? or four?
  • Are you comfortable with the challenges of "what if's?"
  • Do you consistently look beneath the symptoms to find the root causes?

Decide right now to use your next misstep as a practice field to bring problems to their knees and solve them.

- Shirley Poertner

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