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The cost of delays

As I sit in an airport and patiently wait for a delayed plane, it brings to mind the cost that is paid for delays in dealing with important issues. Specifically, those delays that impact the culture of your organization.

The key delay that impacts a company's culture is the tough conversation that needs to be held with key leaders. The problem is there, everyone is aware of it, but as the CEO or owner, you procrastinate due to loyalty, fear, and the potential repercussions that could arise - hoping that the problem will correct itself and you can avoid an uncomfortable situation.

The cost of not having this conversation is not easy to measure, but it is significant. Think of it this way - the good of the one vs. the good of the whole. One person working at 80% efficiency is tolerable, but if a key leader creates 80% efficiency in those they lead...it really is an easy answer.

Being patient and allowing time to pass can be a wonderful tool in correcting problems, but there is a fine line between success and failure. If you have the ear of your employees, they will let you know when the time is right. Take a deep breath, accept what is in front of you, and move forward.

My delay just ended, what about yours?

- Victor Aspengren


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